CRS are delighted to announce our brand-new event ‘Collections in the Digital Age’ taking place on the 5th of March 2020.
Looking to break the mould of traditional ‘collections industry’ gatherings by directing the day away from what has become standard subjects (Brexit, GDPR, wider economic issues) to tackling contemporary topics challenging the industry in the 21st century.
Under the spotlight will be key topics such as ‘Understanding the digital customer journey’ and ‘Utilising technology’ to enhance customer experience and understand which tools really are working. You’ll also hear from leading industry experts, sharing insight and experiences so delegates can benchmark their own operations.
The event takes place at the Marriott Hotel, in the heart of Leeds city centre, the hotel positioned only metres away from a multi-story car park and situated a short 2 min walk from Leeds Train station.
The event has been segmented into 6 key sessions covering crucial topics facing the 21st century collections team.
Have you ever wondered about the industry norms when it comes to debt collection? Are your processes in line with other companies within your sector and how do they compare versus the market as a whole? We’ll be providing an overview of the ‘typical’ collections & recoveries strategy, how they differ per industry and where the key touch points are.
Technology in Collections.
The customer journey has been at the forefront of most businesses over the past decade. In this session we will provide a view of debt collection through the ages and take a look at what can be done to support customers in the digital era. We won’t forget the creditors either: what do you expect and how can your needs be satisfied through advancements in tech?
The big questions.
An interactive session with a wide-ranging panel of experts answering key questions on their processes. We’ll be starting off with a number of practical topics for discussion (no Brexit questions… we promise!) and then opening up the floor to give you an opportunity to seek answers to your big questions!
Customer feedback an insight.
We take a look at what customers are demanding from a modern-day business. What are their needs and how fast are they changing? A further analysis into the trends that we’re seeing on the front line of debt collection and how we can use this as a basis to improve strategies.
Learn about CRS.
Our purpose is to ‘help customers get free of problem debt; quickly and affordably. This may seem at odds with the cultural perception of a debt collection agency - however, we’re excited to share with you our ethos, who we are, where we’ve come from, what we do and why we do it.
Leadership in the 21st century.
The day will conclude with a light-hearted chat on leadership from former New Zealand international rugby player, Robbie Hunter-Paul. A player that led his professional club team to four Super League titles, two Challenge Cups, three World Club titles and more, in the pressure cooker that is a professional sport.